Product Reviews

At Bunnings, we are always looking to provide our customers with the best service.

Our product reviews capture authentic feedback across our widest range, allowing customers to make an informed decision on products for their D.I.Y. projects. We show a star rating and the review of the product from other customers (both positive and negative), and with hundreds of reviews being added every month across our range we’ll help you find the right product for your needs.

How do we collect our product reviews?

A purchase is made on our website
We send an email asking for feedback about their recent purchase
You submit a review and verify your email address

How are reviews moderated?

All reviews go through a moderation process before they are displayed on our website to ensure they are relevant to the product that has been purchased, and free of any offensive or inappropriate comments.

Before a review can be published, you are required to verify your email address. Your review is then checked to make sure it adheres to our guidelines, after which, it will be published. Where a review does not meet our guidelines, you will be notified that your review cannot be published.

Why can’t my review be published?

Your review may not be published if it doesn’t meet our guidelines. Common reasons include:

Profanity or generally inappropriate material
Mentions of competitors or price
Names or other personally identifiable information
Customer service, store names or locations
Lack of information, off topic or not relevant to the product being reviewed

If your review was not published and you believe this to be incorrect, let us know via our feedback page.

Where can I provide feedback that’s not related to a product?

We welcome feedback on improving our service, our range and stores, which can be left on our Contact Us page here - https://www.bunnings.com.au/contact-us.
You can also contact your local store directly here - https://www.bunnings.com.au/stores.

Health & Safety

Please make sure you use all equipment appropriately and safely when following the advice in these D.I.Y. videos. You need to be familiar with how to use equipment safely and follow the instructions that came with the equipment. If you are unsure, you may feel it is safest to consult an expert, such as the manufacturer or an expert Bunnings Team Member.

Grave health hazards are linked to asbestos, which may be in homes built up to 1990. Health hazards may result from exposure to lead-based paints in older materials and copper chromium arsenic (CCA) treated timber. For information on the dangers of asbestos, lead-based paint and CCA treated timber and tips for dealing with these materials contact your local council's Environmental Health Officer or visit our Health & Safety page. You can also use a simple test kit from Bunnings to indicate the presence of lead-based paint.